ClassCard FAQs

You will have received an email from us regarding the change to our brand new platform, however you can easily access your account through this link, and use your email from your iClass account to gain access.

Link for Jurong: https://book.jurong.theyard.sg/login
Link for Dempsey: https//book.dempsey.theyard.sg/login
Link for BT: https://book.bukittimah.theyard.sg/login

We have kept this all the same, so yes, please continue to use the same email for login to our new platform that you would have had for your account on iClass.

If you’d like to update your email address, please reach out to our front-of-house team, and they’ll assist you with the change. Once it’s updated, you can click on “Forgot Password” to reset your password and log in to your account using the login link.

All of your athletes' classes can be easily found on your account. Simply head to the calendar section of your account, and it will show with a dot where your child is booked in. If you click on this, then you can see all the details, including time and coach for each session.

This information is all stored in your account. Simply click on Billing on the left-hand side, and all of your invoices and payments can be found.

All your payment links will be sent to you via email. Alternatively, you can access them through your online account under the Billing section, where you’ll find a “Make Payment” button to proceed. If you have already stored your credit card securely online, then your bill for next month's classes will be automatically charged to this card, and you will receive notification of the payment via email.

On your online portal, head to the Booking section where you’ll find your current active package. There, you’ll be able to view your available make-up tokens with a “Book” button next to each. Simply tap on the “Book” button, choose your preferred date, and proceed to checkout.

Yes, you can download the Classcard Student app on the Play Store or App Store.

iOS: https://apps.apple.com/in/app/classcard-student/id1513617144
Android: https://play.google.com/store/apps/details?id=com.reportcard.student

You can toggle between profiles by tapping on your child’s name on the left-hand side. This will allow you to view each child’s bookings individually.

Yes, for any squad training sessions, these are easily accessible in the system. If you go to the Calendar view, it will indicate training sessions with a dot on the day of the week when your athlete is training. Simply click on this dot, and it will show the time and duration for the day's training session.

Once the camp is live, you can book your slot through the online booking platform.

If you’d like to book at a different location, simply use the “Switch Branch” option available on the left-hand side. Select your preferred location to view and book the available programs there.

On your online portal, head to the Booking tab, where you can view your remaining make-up tokens along with their validity/expiry dates.

Yes, you can! Simply make a booking for your younger child on the online booking page. Be sure to use the same email ID as the older child so they will be tagged as siblings.

Accepting the new Terms and Conditions ensures that you are aware of and agree to the latest policies, features, and guidelines of the system. This helps us provide you with a smooth and secure experience while keeping everything transparent.

Your card details are stored securely using industry-standard encryption and security measures to ensure your information is protected at all times.

Our payment partner HitPay's security credentials can be viewed here: https://docs.hitpayapp.com/security

If you’d like to learn more about Classcard's security certifications and how your data is handled, you can visit: https://certificates.classcardapp.com/

Yes, due to our monthly rollover of classes where your child's spot is guaranteed for the next month, we require your credit card to be held on file for these payments.

On your online portal, head to the Bookings tab and click on the “Show All” button to view your full booking history.

For your payment history, you can visit the Billing tab, where all your invoices to date are available.

If you receive this message, kindly contact our Front of House team, who will be able to assist you with the set-up of your account. But before you do this, please ensure you are logging in with the same email address that you had with us for your iClass account.

All of your card details are held securely with our payment partner, HitPay, so if you wish to change the credit card to a different one, then you can do this when we issue your next invoice. Simply click on the payment options for your new invoice, and change the card details to your new card. Kindly note this will then be stored online for your next month's invoice.

If you log into your account and head to the Calendar, you can select the class in the future that you are unable to attend and cancel your child's attendance. This will automatically grant you a make-up token, provided you have not already utilised your allocation for the month.

If you wish to update us on a change to your class enrolment, simply send an email to our Front of House team, stating the date of your last class. Kindly note that all classes come with a 30-day notice period, and an immediate drop from your class will incur a penalty charge of $120. Once we receive the email, we will respond acknowledging your request and confirming the cancellation date.